Open Monday – Friday 8:00am-5:00pm | Saturdays- 8:00am- Noon



Amherst
3766 Sheridan Dr.
Amherst, NY 14226
716-833-4400 

Clarence
5895 Transit Rd.
Clarence NY 14031
716-688-3500 

Lockport
5967 Robinson Rd
Lockport, NY 14094
716-478-0866 

Niagara Falls
2220 Military Rd.
Niagara Falls, NY
716-297-2104

West Amherst
2753 Niagara Falls Blvd.
West Amherst, NY
716-691-9700 

About the Repair Process

You have the choice to choose where your vehicle is repaired…

After being in an accident, stop by one of our Auto Collision & Glass shops Amherst, Lockport, or Niagara Falls one of our estimators will be more than happy to assist you with your insurance claim, whether you are the insured or as a claimant.

If your vehicle is non-drivable call 716-297-9605, we will be more than happy to tow you to one of our Collision centers.

Most individuals are not familiar with the insurance claim process. Our friendly, knowledgeable staff work with all insurance companies on a day to day basis and are more than happy to assist you.

If you have already made a claim, REMEMBER IT IS YOUR CAR…..YOUR CLAIM…YOUR CHOICE where you have the vehicle repaired. No matter what collision center you choose, the center will warranty your repairs and work with any and all insurance companies on your behalf.

11 most common steps to the repair process.

  1. Take your vehicle to the shop of your choice for a free estimate!
  2. Work with one our estimators to assist you with your insurance claim.
    • Fill out an authorization of repairs, a direction of pay, and any additional paperwork your insurance company may request.
  3. Leave your vehicle with us, Hertz rental car is located within our facility if you need a rental car. If you do not have rental car coverage, we have replacement vehicles available, or our concierge service will take you home or to work.
  4. Once in our shop your vehicle is disassembled, if any hidden damage is found a supplement will be written for the insurance company.
  5. Parts are ordered.
  6. If there is any structural damage, the vehicle is pulled onto our frame machine, where the unibody frame is measured, and returned back to factory specs. 
  7. Autobody repair - The autobody Repair Department replaces exterior panels, and all metal finishing that may be required.
  8. Autobody Refinish - All panels are prepared for the painting, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.
  9. Reassemble - Final moldings and detail pieces are put back on the vehicle in the assembly area. All the vehicle's systems are checked during this process
  10. Autobody detail - The interior and exterior of the vehicle are cleaned.
  11. Final inspection - Vehicle is taken for a road test to ensure everything is working properly and final overview takes place.

Throughout the repair process we stay in touch with each customer letting them know the status of their repairs. Before the vehicle is detailed, the customer is contacted to make arrangements for pick-up.

Any rental vehicles can be brought right back to our facility, or our concierge service can pick you up.

If you have any questions or concerns feel free to contact one of our centers. We thank you and appreciate your patronage!