Open Monday – Friday 8:00am-5:00pm | Saturdays- 8:00am- Noon



Amherst
3766 Sheridan Dr.
Amherst, NY 14226
716-833-4400 

Clarence
5895 Transit Rd.
Clarence NY 14031
716-688-3500 

Lockport
5967 Robinson Rd
Lockport, NY 14094
716-478-0866 

Niagara Falls
2200 Military Rd.
Niagara Falls, NY
716-297-2104

West Amherst
2753 Niagara Falls Blvd.
West Amherst, NY
716-691-9700 

FAQs

content_collision_10962488.jpgDo I have to use the collision shop that the insurance company tells me to use?
No, it is your choice where you have your vehicle repaired.

If I do not use the collision shop recommended by the insurance company will my repairs be warrantied?
Yes, we warranty your collision repairs and refinish for as long as you own your vehicle.

Do I need three estimates?
No. According to New York State law your only obligation is to choose the shop of your choice, and inform the insurance company where the vehicle is going to be repaired.

What are your hours of operation?
Monday through Friday: 8:00am-5:00pm. Saturdays:  8:00am - 12:00pm.

Do you offer a warranty
?
Yes. Auto Collision guarantees all paint and collision workmanship for as long as you own the vehicle. A copy of our warranty is on the final estimate.

When do I have to pay my deductible?
If you are required to pay a deductible, it will have to be paid to Auto Collision & Glass when the vehicle is completed and ready to be picked up.

What form of payment do you accept?
We accept Cash, Discover, Mastercard, Visa, Money Orders and Insurance checks.

What if I do not have rental car coverage?
If you do not have rental car coverage, we offer our concierge service. When leaving your vehicle with us, we will be more than happy to take you home or to work. When your vehicle is completed we will pick you up.

Do you offer rental car assistance?
Yes. If you have rental car coverage through your insurance, it will be applied.  If you do not have rental car coverage, courtesy vehicles are available.

content_collision_8249948.jpgIf going through insurance does the insurance company pay the collision shop for the repairs?
Yes, we are able to bill insurance companies directly on your behalf. A "Direction of Pay" form that you will sign authorizes our shop to collect payment from your insurance company. If your insurance company pays us directly, you will be responsible for paying us the deductible portion of the repair bill when you pick up your vehicle.

How much does an estimate cost? 

You may receive an estimate from any one of our centers at no cost.

If I have questions or there are problems, who should I contact?
If you have any questions or concerns, please contact the Auto Collision & Glass center you had the repairs completed at.